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November 2011: We are offering an innovative new service to exchange used and dirty keyboards with clean keyboards for $10.
October 2011: We are now providing computers on loan at no charge to everyone that brings in a computer for repair. We have both laptop and desktop computers with either Windows XP Home or Ubuntu Desktop Linux installed and ready to use.
September 2011: We have been learning and evaluating Ubuntu Desktop Linux 11.04 for the past year, and we are now ready to provide installation and support.
March 2011: As we approach the 22nd anniversary of the company, we have installed LogMeIn remote control software on over 1500 client computers in the past four years. We have provided more than 30,000 hours of service to 1200 businesses and individuals.
January 2011: We have been selected by Regional Computer Recycling and Recovery, Inc. as a designated drop-off location for electronics recycling. Anyone with electronic items, including CRT monitors, can leave them in our giant blue-box for EPA-certified disposal at no charge.
September 2009: After 15 years of maintaining an office at 4446 Main Street, we moved to new, larger and more easily accessible offices at 3498 Sheridan Drive in Amherst. The new offices feature improved visibility and parking, allowing customers to park directly at our office and walk straight through one door for easy delivery and pickup.
March 2007: After extensively evaluating many different remote control programs, we have chosen LogMeIn as our preferred remote control support software for all clients. LogMeIn provides fast, simple and secure remote control, allowing us to service computers anywhere in the world that the Internet reaches.
January 2006: We have been selected by the Catholic Independant Physicians Association (CIPA) to participate in a developing an implementation plan for Nextgen EMR software for physicians. We will be assessing the existing computers at medical offices and providing cost estimates for the upgrades required to run Nextgen.
December 2005: We have upgraded our web hosting system and we are using a new datacenter service for all web sites. We are leasing server hosting from SoftLayer.com, one of the largest computer hosting providers with over 100,000 servers in four cities.
November 2005: All four of our phone lines have been converted from traditional analog to new Voice over IP (VoIP) from Vonage. Voice messages are now sent to us as attachments in e-mail, allowing us to route your voice message directly to the right person. We also have extensive call logging and caller ID to quickly identify every incoming caller.
October 2005: We have been selected by Catholic Health System to provide on-site configuration and support for the MagicWeb physician radiology imaging system. MagicWeb is part of a 10-year, $100 million dollar project with Siemens Medical, and our staff is proud to be involved with CHS and Siemens to help make this project successful.
April 2005: We have begun a seven week Microsoft MCP/MCSE 2003 training program for all of our staff with New Horizons Training.
February 2005: We have been making increasing efforts at reducing our energy use and recycling more of the waste that we produce in our office. We now send all of our plastic, paper and cardboard to be recycled. We also configure every computer to turn off the monitor and hard drive when idle, and we enable hibernation support on desktop computers. We recommend that only servers be left running continuously, while desktops should be shutdown nightly using hibernation.
January 2005: Our new systems now feature the newest in storage technology, Serial ATA hard drives. These drives provide higher performance through the use of a 150 megabyte per second (mbps) serial ATA cable, compared to previous IDE hard drives that were limited to 66/100/133 mbps. We use Western Digital hard drives exclusively, since they feature a 3-year manufacturer warranty. All serial ATA hard drives include an 8mb on-board cache to provide maximum performance, compared to the lower performance 2mb cache found on ordinary hard drives. When used with an MSI motherboard that has serial ATA RAID, we can configure two drives to provide RAID 1 fault-tolerance through mirroring.
December 2004: We are pleased to announce that the firm is a recipient of a $56,000 training grant from the New York State Department of Labor. The grant money will be used for training classes and certifications for the staff to become Microsoft Certified Systems Engineers on 2003 products, along with A+ and Network+ certifications from CompTIA.
May 2004: Jonathan M. Rosen has been invited to join the Information Technology advisory board of Bryant & Stratton college. He has been responsible for managing the internship program for the company, and has trained over 20 interns since 1995.
March 2004: We now offer web site design services and have hired our first WebMaster.
February 2004: Our new web-site is now active, with over 100 product and service pages created in osCommerce open source catalog software.
May 2002: We now offer web hosting services with e-mail. Our web strategy is to provide a single price package with every available feature included at no extra charge. All web sites and e-mail are stored at a professional data center, while our own staff of technicians provides local support to our clients.
September 2002: We moved into larger 900 sq. ft. offices in the rear of the same building on Main Street in Amherst.
September 1992: We have moved from our 350 sq. ft. offices on Harlem & Saratoga to larger 650 sq. ft. offices at Main and Harlem.
August 1991: We began using OfficeLogic software for e-mail, scheduling and phone messages in our office between staff. Four years before the Internet or AOL were known, our entire staff was sending e-mails to each other. We eliminated the use of printed memos through e-mails, and eliminated the use of paper planners and date books through the effective use of electronic scheduling. We also avoided using paper phone messages through the use of electronic phone messages.
April 1990: After one year of business we moved into 300 sq. ft. offices at Harlem and Saratoga Road in Amherst and hired the first two employees.
March 1989:Jonathan M. Rosen incorporates a new business to provide on-site computer service and names it “Jon Rosen Systems, Inc.” The business begins by performing on-site projects to setup Novell networks, comprised of Novell servers and desktop computers.