For over 20 years, we’ve been providing hosting and domain name registration to our clients. During that time, we’ve had few occasions where we needed to contact a technician at the hosting data center to solve a problem. We’ve also had a few times where a hosting server failed and required replacement and restore. While those failures were infrequent, the resulting restores were completed the same day and brought all e-mail and site hosting back.
However, on Thursday July 21st we had a much different experience. After 24 hours, the site hosting and e-mail had not been restored, with the data center reporting problems with restoring some accounts. As the days progressed, we saw few sites restored and substantial delays of up to 8 hours for the technicians to respond. This outage was unprecedented and incredibly disruptive. After days of waiting for the restore and repair to complete, we finally resolved problems with our domain name, allowing e-mail to resume.
In the aftermath of this failure, the data hosting center will be moving all accounts to an entire new server system by September 10th, 2022. The new hardware platform has multiple redundancies built into it, including storage and backup replication and multiple levels of backups. This new platform includes a 100% uptime guarantee and will effectively end downtime or outages. Here are some of the highlights of the new platform:
- 100% Uptime Guarantee
- RAID Based NVMe SSD Replication (Main Storage)
- Daily Account Backup via JetBackup (Primary Backup)
- Weekly Account Backup via JetBackup (Secondary Backup)
- 5 Daily Server Restore Points from the previous 5 days (Tertiary Backup)