Free Evaluation

Before servicing a computer, we perform a evaluation to determine if the computer should be repaired or replaced. Our free evaluation ensures you don’t end up paying to repair a computer that remains too slow or costs as much to repair as a new computer.

    We check for the following problems at no charge:

  • Inspect motherboard for bulging or leaking capacitors.
  • Check processor type and speed to determine performance capability.
  • Test RAM memory and hard drive for errors.
    We use the following criteria to determine if a computer should be repaired or replaced:

  • Check operating system type and requirements to determine if the computer will run fast enough or requires upgrades.
  • Using the hard drive SMART status, we assess the power-on hours for the system to determine if the computer is nearing the 50,000 hour lifetime usage limit.
  • We itemize all replacement parts and provide a comparison cost to a new system.

Even though a computer may be five years old, it may have few power-on hours, while a computer that is newer could possibly have higher power-on hour due to continuous operation. Since fans and motors wear with age, power-on time is the most accurate way to assess the age and use of a computer.

Consider that weekday 9-5pm usage will accumulate 2000 hours per year, while a computer left running continuously (such as a network server) will accumulate 8760 hours per year, aging more than four times faster.

Our free evaluation service is limited to computers brought into our office for flat-rate repair service. For businesses, we offer the same service on-site at our hourly rate, and we provide a written summary with recommendations when finished.

To produce a summary evaluation of your computer, we recommend installing free Speccy software from Piriform.com. Once installed, there is a feature on the File menu that will publish the complete hardware and software specifications for your computer to a web-site using a unique identifier. That link can then be shared via e-mail to allow us to review the components in your system and provide service, repair and upgrade recommendations.

2 Responses to Free Evaluation

  1. Bobbie Broom says:

    I have a crack on my screen that needs repaired and I need to know the estimate for it , it is the left side that only shows black and different colored lines where I had accidently hit it and it messed up my screen to where I have problems seeing the top right corner of the screen. It is a HP laptop computer windows 8 still new. Or could I get a replacement on another new one.

    • The lines and colors you are seeing are a result of a cracked LCD panel. Cracked LCD panels always require replacement; there is no such thing as “repairing the crack.” Instead, the entire panel is removed and replaced with a new LCD panel. Most panels are $99 plus tax and $50 service; $157.66 when brought to our office.

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