On-Site Service

The core of our services is our on-site service. Since the founding of the company in 1989, we have always provided on-site service to businesses in Erie and Niagara County. With the addition of our mail-in computer repair and remote control support service, we can extend our capabilities outside of Western New York.

We have always valued providing on-site service because it gives our staff an opportunity to work inside our clients businesses, enabling us to understand the office work-flow and how the staff uses the computers. Having visited our clients on-site gives us the service edge necessary to make our remote control and telephone support more effective.

Our on-site services are best suited to the following types of projects:

  • desktop and server hardware installation, configuration and troubleshooting.
  • router and Internet configuration and troubleshooting.
  • computer service when remote control fails to connect or is unavailable.
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    We do not recommend using on-site service for detection and removal of routine viruses, because virus removal may require lengthy repeated scans. For computers that cannot be cost effectively serviced on-site, we will offer to remove and return them, using our off-site flat rate repair service.

    We provide on-site computer service throughout Erie and Niagara County, including: Buffalo, Niagara Falls, Akron, Alden, Amherst, Angola, Aurora, Billington Heights, Blasdell, Boston, Brant, Cheektowaga, Clarence Center, Clarence, Colden, Collins, Concord, Depew, East Amherst, East Aurora, Eden, Eggertsville, Elma Center, Elma, Evans, Farnham, Gowanda, Grand Island, Hamburg, Harris Hill, Holland, Kenmore, Lackawanna, Lake Erie Beach, Lake View, Lancaster, Marilla, Newstead, North Boston, North Collins, Orchard Park, Pendleton, Sardinia, Sloan, Snyder, Springville, Tonawanda, Town Line, Wales, West Seneca, Williamsville.

    We provide on-site computer service to businesses in all downtown Buffalo buildings and we currently service clients in the Electric Tower, Convention Tower, Main Place Tower, Ellicott Square Building, The First Mark Building, The Dun Building and The Brisbane Building,

    We also have 24-hour key access to the Liberty Building, Convention Tower and Main-Court Building.

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