WordPress updates

For our existing clients with WordPress sites, we installed the recent updates to WordPress as they became available. For WordPress 3.42, this was done on September 7th, 2012. WordPress 3.42 fixes 21 different security problems that have been reported. WordPress 3.5 was released December 12, 2012.
These updates to security problems are one of the valuable features of WordPress. Without these updates, hackers will exploit the security gaps in a web-site to take control.

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Time-Warner Internet Outage

Internet service for Time-Warner customers in the Amherst, 14226 area was interrupted at 10:11am Tuesday, August 14th 2002. Service was interrupted due to a fiber optic service cable break from a contractor that was digging and damaged the cable. As a result of the cable break, cable modems will fail to connect to the Internet. Once the fiber optic cable has been repaired, Internet service will automatically be restored.

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Replacing a failed laptop

We frequently evaluate laptops for repair and determine that some cannot be repaired due to cost or repair limitations. Repair is not recommended when there are multiple failed components (motherboard, LCD or hard drive) or when the replacement motherboard suffers from the same design defect, leading to repeated failure.

Since the programs and data in a laptop are stored inside the hard drive, separately from the motherboard, a failed motherboard does not mean the data is lost. After diagnosing a laptop with a failed motherboard, we remove the hard drive for testing and evaluation.

With a good working hard drive, all of the files can be copied or cloned to another laptop. Copying puts all files into a folder, while cloning yields a new computer identical to the original.

With a successful clone, the new laptop will start-up and run identically to the original laptop, preserving the programs, data and desktop icons without any change. While a laptop with Windows XP can be easily cloned and repaired to run on a new laptop, many new laptops do not include driver support for XP, limiting their driver support to Windows 7 or Vista.

For example, we have seen Gateway laptops that used sound chips that did not have Windows XP drivers, and Dell laptops that did not have USB or BlueTooth drivers for Windows XP, rendering those features unusable. In time, we expect laptop manufacturers to drop support for Vista and Windows 7, possibly requiring new laptops to run Windows 8.

When a failed laptop already is running Windows Vista or Windows 7, the cloning may yield much better results on a new laptop. Although Windows Vista/7 do not include a repair feature to recognize hardware changes, they will generally start-up and run after cloning to a new laptop.

We typically recommend Dell laptops from Wal-Mart, since they are readily available at the same price as the Dell web-site and feature the same Dell warranty. As of July 2012, a dual core Pentium laptop with 4gb RAM and Windows 7 can be purchased retail for $398, while a quad-core I3 with 6gb RAM and 64-bit Windows is only $100 more.

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Anticipating the effects of the DNSchanger virus

On Monday, July 9th the effects of the DNSchanger virus will become apparent when infected computers can no longer display web pages. The DNSchanger virus modified the DNS settings on computers, forcing them to locate alternative web sites to display advertising.

The FBI got involved in this virus, seizing the computers used to provide the fake DNS information. However, when they realized that thousands of computers were relying on the seized computers for Internet access, they decided to post warnings and give users time to find and fix the problem before disabling their Internet.

Use this link to check and test your DNS settings:

http://www.dns-ok.us/

An easy fix to this problem is to run the TDSSkiller utility from Kaspersky Labs. It will perform a thorough 2-minute scan that can report and remove the DNSchanger virus.

Simply click this link or cut and paste it into your browser. Select the Run option when prompted. If you experience difficultly running this utility, or if it finds the DNSchanger virus, notify our office and we’ll assist with removal.

http://support.kaspersky.com/downloads/utils/tdsskiller.exe

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Guide to Buying Refurbished Computers

Refurbished is the name given to computers and parts that are no longer new but considered working and usable after testing and repair. Many computer manufacturers also provide their items for sale as refurbished. However, there is a significant difference between parts refurbished by the original manufacturer and computers refurbished by a third-party reseller.

For computer parts refurbished by a manufacturer, the refurbished parts are typically sold in excellent condition with a manufacturer warranty. We have seen very good quality refurbished parts, such as hard drives from Western Digital and routers from Netgear. For some items, the refurbished parts are improved over the original parts when there is a known defect that has been corrected. Sometimes the defect is only software related, such as when an unused part that was sent to a distributor for sale was returned to have a software update applied.

In the case of computer system units, refurbishment poses a greater problem. Computers that are sold as refurbished by the original manufacturer are typically new and unused items that required re-packaging. view more information related to computer science and best configuration for computer and laptops. These can be an excellent value and typically contain all new or unused parts.

However, there are some sources for refurbished computer systems that have been returned after years of use and are re-sold. A common source for these used computers is from corporate upgrades or lease returns.

These items pose a much greater risk, since the usage on the computer is not documented. For example, we recently tested a refurbished computer purchased by a client and found that it had a bad stick of RAM memory, 5 hard drive errors, and a failing power supply with a worn fan and 3 bulging capacitors inside.

We recommend that when buying refurbished computers, not only the age of the computer but the power-on usage should be taken into account. In general, we recommend against buying refurbished computer systems from non-manufacturer (reseller/online) sources because they do not provide any power-on usage history for the machine.

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The J-Chip project

The Buffalo Bicycling Club (BBC)  is a non-profit group that organizes and promotes road bicycle racing in Western New York. The BBC purchased an RFID chip-timing system from J-Chip USA (manufactured by MTS Systems of Japan) in 2011, known as the J-Chip.

After nearly a year of testing and configuration by volunteer members of the bike club, the J-Chip timing system remained unusable for timing bicycle races.

We examined the system shortly before the first race in April 2012, checking the configuration and features. While the J-Chip receiver and mat worked perfectly, producing race results depended on the software used to score the results. Once the operation of the J-Chip receiver was proven, we turned our attention to the laptop and software used to report the results from the receiver.

The software originally provided with the J-Chip system, Brand-X, was designed for foot races and lacked many of the features necessary for scoring bicycle races. We were fortunate to learn of a software program called CrossMgr, developed by Edward Sitarski, a professional programmer and Canadian UCI official.  CrossMgr had been widely used since 2008 to successfully hand score many cyclo-cross bicycle races worldwide, so few changes were necessary for road bicycle races.

Integration between CrossMgr and the J-chip receiver began with Ed Sitarski adding a data import feature to CrossMgr. With the data import working, we were able to setup the J-Chip receiver and timing mat at the first club race in April 2012, less than 10 days after receiving the unit.

Within minutes of finishing the first race, CrossMgr successfully imported all of the timing results and produced a complete report of the bike race, showing lap times for every rider. CrossMgr already featured an HTML report with GPS accurate lap animation, so results could be directly uploaded to the Internet.

During subsequent troubleshooting sessions with Ed Sitarski, we were able to identify the correct command to allow sending real-time data from the J-Chip receiver to CrossMgr, allowing real-time race results to be displayed in CrossMgr.

This feature was taken to the next level when real-time web updates were added to CrossMgr. Using an available wireless connection at the Cobblestone Criterium races in downtown Buffalo, CrossMgr issued updates to a web page in real-time, adding rider times and average speed on every lap.

Spectators with web enabled smart phones were able to view race results in real-time as riders passed the start/finish on every lap. To simplify access to the results web page, CrossMgr prints a QR barcode on the printed results, allowing smart-phone users to scan the code and jump to the www.Results.BuffaloBicycling.com web page or any other page specified by the race director.

With the high precision and sensitivity of the J-Chip receiver, bicycles could be timed to the one-hundredth of a second at speeds exceeding 30mph.  At a typical sprint speed of 34mph, the timing provided resolution of 6-inches between riders. This level of resolution surpassed previous methods of race scoring that relied on visual spotting, hand scoring and video review.

Many other enhancements were made to CrossMgr based on the results and operation of the J-Chip receiver at races. In addition to scoring road races, CrossMgr was enhanced with over 50 revisions to provide support for criteriums, individual time trials and team time trials. CrossMgr continues to provide outstanding support for cyclo-cross races, whether or not chip timing is involved. New for 2013, CrossMgr has added USB camera integration to provide finish line photos.

Revisions to CrossMgr have made it a versatile and effective tool for scoring every type of road cycling event, ensuring that the Buffalo Bicycling Club will be able to use J-Chip timing for all 33 road, criterium, cyclocross and time trial events every year.

As a result of the success with the J-Chip timing unit at BBC races, the club has purchased 50 additional RFID chips and begun renting the timing system to other bicycle race promoters for use with their events.

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Buffalo News article

Our thanks go to Emma Sapong, writer for The Buffalo News on an article published in the MoneySmart section. Emma quotes three different computer companies, recommending that computer repair is a worthwhile expense:

http://www.buffalonews.com/business/moneysmart/article845383.ece

Emma Sapong quotes Jonathan Rosen describing our holistic approach to computer service: we look at the entire computer and consider everything from hardware, software, settings and user procedure for the root causes to problems. We follow our holistic view of the computer with a reductionist view that isolates individual components and evaluates each part on a pass or fail criteria.

The result of this approach is that we can find and resolve problems when they are apparently unrelated to the root cause.  For example, a Windows stop error may appear as a software problem, but the root cause can be bad RAM, hard drive errors or a failing motherboard.

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The Smartest Spam Blocker

The number one complaint from e-mail users is spam. While most e-mail services include spam detection and blocking, they often rely on testing messages with rules to detect spam. While this approach removes some spam, the constant innovation of spam senders results in new spam messages evading the spam detection.

Fortunately, a smarter approach to eliminating spam is available from Cloudmark software. Cloudmark DesktopOne is a free add-in software program for Outlook, Outlook Express and Thunderbird. The free version will scan new messages for spam and relocate them into a spam folder. The paid version adds features to scan existing folders for spam.

Cloudmark’s approach to spam blocking is entirely different than a simple rule based approach. With their system, any spam you select for blocking results in a vote against that e-mail message. These votes are summarized, so that as e-mail users notice spam, other users benefit from their early detection.

We recommend installing Cloudmark DesktopOne software on all e-mail accounts using Microsoft Outlook, Microsoft Outlook Express and Mozilla Thunderbird.

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New Street Sign

After 23 years in business and only one day after the company anniversary on March 28, we finally got what everyone has been asking for: a street sign!

3498 Sheridan Drive street sign

Street sign for Jon Rosen Systems, Inc. at 3498 Sheridan Drive

 

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Afraid to change web pages?

The most common worry we hear from web-site owners is that they are afraid to change their web pages. Probing this fear further, we consistently hear that people are afraid of losing their search ranking status as a result of making changes. This is a misplaced and unfounded fear.

The confusion and concern over web-site page changes is centered around the difference and distinction between domain name age and web page age.

Web search results on Google and other search engines are ranked by formulas that are kept secret by the search engine. However, Google and other search engines publish guidelines for web sites. Analyzing these guidelines makes it clear there are two conflicting recommendations that confuse web site owners.

One guideline is that web-sites may be ranked by the age of the domain name. A domain name that is ten years old is considered more stable and authoritative than a newer domain name.  Another recent guideline from Google indicates that pages that have been recently revised are considered to be more relevant and ranked higher than older pages.

Since web site and page ranking is primarily based on page content, any revisions to a web-site should include as much of the original content as possible.  When page names are changed, this doesn’t pose a problem for search engine spiders as long as the new pages are properly linked and visible.  Using inter-linking between pages and providing an accurate site map page help ensure that the search engine spider can effectively crawl across the site and discover every new page.

Pages that are obsolete or have inadequate page names should be removed and deleted to prevent being indexed and included in searches. These pages will be removed from searche results when the search engine receives a “404” error from the web-site indicating the page has been removed.

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