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Category Archives: Computers
Dell Laptop Battery Recall
Dell has identified a potential issue associated with certain batteries sold with Dell Latitude™, Inspiron™, XPS™ and Dell Precision Mobile Workstation™ notebook computers. In cooperation with the U.S. Consumer Product Safety Commission and other regulatory agencies, Dell is voluntarily recalling … Continue reading
FAQ: fixing keyboard failure
When a keyboard doesn’t work after start-up, re-connecting the keyboard while the computer is running won’t make the keyboard work. Instead, the computer must be turned off and restarted to detect the keyboard. While the computer is off, the keyboard … Continue reading
FAQ: Solving a common invalid password login error
We frequently get calls from users complaining their password doesn’t work. If your password has any numbers in it, check the num lock (numeric lock) key and num luck light on the keyboard. When the num lock is off, typing … Continue reading
Time Warner Internet Outage
We received reports of a Time Warner cable modem Internet outage affecting business users in Amherst and Tonawanda near Sheridan Drive on Thursday, June 30th from noon to 2pm. If you have Time-Warner cable modem Internet service and your Internet … Continue reading
Broadview DSL outage
We received a report of a Broadview DSL outage affecting business users in Tonawanda this morning, Monday June 20th.. If you have Broadview DSL service and your Internet does not work on any computer, it is service provider related.
Getting the most out of Dell warranty service
Dell computers are typically sold with either a 90-day or 1-year warranty, with the option to extend the warranty. However, once a computer malfunctions and requires service from Dell, the experience can be extremely time consuming and frustrating. Before Dell … Continue reading
Posted in Computers, Dell Computers, Hardware, Services
Tagged Dell Computers, hardware, support, warranty
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Impossible computer repairs
Both laptop and desktop computers are assembled from components, allowing them to be disassembled for troubleshooting and repair. However, there are some components and sub-assemblies inside components that are impossible or impractical to repair. These components should never be repaired … Continue reading
Should cookies be deleted?
A cookie is the name given to a very small file that stores settings and preferences made while visiting a web-site. Cookies contain only text used for settings and cannot be used to run software code (programs) or to deliver … Continue reading
Diagnosing an Internet Outage
When a computer loses its connection to the Internet, Internet Explorer will fail to display the home page and will display a text message instead: “Internet Explorer cannot display the webpage” Displaying a web-page requires a lot of individual elements … Continue reading
The top reasons computers slow down
We are often asked to investigate why a computer is running slowly and what can be done to make it faster. Diagnosing the reason a computer is running slowly requires checking all of these potential causes, since the symptom alone … Continue reading